Support
SUPPORT
If you require any support please contact using the details below. Email: sales@digibirdtech.com
RETURNS POLICY & PROCEDURE
When returning products to DigiBird for any reasons, you must first to contact DigiBird to obtain an RMA (Return Merchandise Authorization) number from the Sales department via email: sales@digibirdtech.com.
The following information is required in order to complete the RMA request:
Contact name
Company name
Address
Phone number
Product name
Product serial number
A brief description of the problem that is occurring with the product(s) to be returned.
ONCE YOU HAVE OBTAINED AN RMA NUMBER
After obtaining an RMA number from DigiBird, you must send the product - freight prepaid (except term 1 below) - to DigiBird Technology Co., Ltd. The RMA number must be prominently displayed on the outside of your package.
Please use a shipping company that can demonstrate proof of delivery. DigiBird does not accept responsibility for any lost shipments unless proof of delivery to DigiBird is provided.
RMA POLICY

1. If product is found to be faulty when arrives at customer site, DigiBird will replaced with a new product at DigiBird cost (Include freight cost for return and ship back).

2. If the defective product is within warranty, the product will be repaired or replaced as necessary by a new or previously repaired product and returned to customer at DigiBird cost (repair cost and freight cost for shipping back).

3. If the defective product is out of warranty, the product will be repaired or replaced as necessary. Customer will be informed the cost for the repair. DigiBird will not charge until the repair has been completed and is about to return to the customer, however customers need to provide a PO or deposit before repair process starts.

4. If the defective product is within warranty but is found to be damaged by customer mis-use. The product will be repaired or replaced as necessary. Customer will be informed the cost for the repair. DigiBird will not charge until the repair has been completed and is about to return to the customer, however customers need to provide a PO or deposit before repair process starts.

5. In the event that product returned to DigiBird is out of warranty and has been discontinued, DigiBird will, at its discretion, either repair or replace with recertified product under the agreement with customers. Customer will be informed the cost for the repair. DigiBird will not charge until the repair has been completed and is about to return to the customer, however customers need to provide a PO or deposit before repair process starts.

6. In the event that product returned to DigiBird is out of warranty and has been discontinued, if the product can not be repaired nor replaced due to the fact that components are obsolete and DigiBird has no recertified product to replace it, the product will either be returned to you, or disposed of at your request, with no charge.